Frequently Asked Questions (FAQ)
1. Account & Registration
Q: How do I create a profile on this platform?
A: Simply click on the “Register” button, fill in your basic details, and verify your email to get started.
Q: Is creating a profile free?
A: Yes, creating a basic profile is free! Premium plans are available for added benefits.
Q: Can I hide my profile or keep it private?
A: Yes. You can choose to keep your profile hidden or restrict it to only verified or shortlisted users.
2. Profile Verification & Security
Q: How do you verify user profiles?
A: We have multiple layers of verification including OTP verification, optional document upload, and AI-based fraud detection for user safety.
Q: Are my personal details safe?
A: Absolutely. Your privacy is our priority. Sensitive details like your contact info are only shared when you approve or initiate conversation.
Q: Can I report a suspicious profile?
A: Yes. Every profile has a “Report” or “Block” option. Our team investigates reports promptly to ensure community safety.
3. Matchmaking & Search
Q: How are matches shown to me?
A: Matches are based on your preferences like age, location, religion, education, etc. Our AI also learns from your interactions to improve suggestions.
Q: Can I search manually for matches?
A: Yes! Use filters to find matches by profession, caste, height, interests, and more.
Q: What if I’m not getting relevant matches?
A: Update your preferences and profile information to help the system understand your ideal match better.
4. Contacting & Communicating
Q: How do I contact someone I’m interested in?
A: You can “Express Interest” or send a direct message, depending on your membership level.
Q: Can I chat with a match before sharing my contact info?
A: Yes. We encourage safe conversations through our in-app messaging feature.
5. Membership & Premium Features
Q: What’s included in the Premium Membership?
A: Premium gives you access to features like viewing contact details, unlimited messaging, profile boosts, and priority listing.
Q: Can I upgrade or cancel my membership anytime?
A: Yes, you can upgrade, pause, or cancel your plan anytime from your account settings.
6. Technical Support & Help
Q: I forgot my password. What should I do?
A: Click on “Forgot Password” on the login page and follow the instructions to reset it.
Q: How do I delete my account?
A: You can delete or deactivate your account under your profile settings.
Q: I need help with something. How can I contact support?
A: You can reach us via live chat, email, or our helpdesk page anytime.
7. Cultural Sensitivity & Preferences
Q: Is this platform open to all religions and communities?
A: Yes! We welcome users from all backgrounds and have filters to help you search within your preferred community.
Q: What if my family wants to use the account too?
A: You can share access or use our “Family View” feature (if available) to involve your family members in the process.
